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Report a problem (Basic access)

Anyone who can open a site can report a problem on an asset, for example a leak, a noise or a broken guard. A report goes to a planner, who decides what happens next. If you have Intermediate or Master access, the same button reads Raise work order and puts the job straight on the list. See Raise a work order.

Report a problem

  1. Find the asset: click it in a scan, or choose it in the Assets list.
  2. On the asset card, click Report a problem.
  3. Say "What is wrong, in a few words." and click Next.
  4. Add "Anything else worth knowing. Leave blank if not." and click Report.
  5. When asked Add a photo of the problem?, click Add photo to choose or take one, or Skip.

Matrise shows Reported: "A planner will review it. You can follow it in the Work orders tab."