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Reset your password

If you have forgotten your password, Matrise can email you a link to choose a new one. Resetting your password does not change your two-factor authentication, so you still need your authenticator app or a backup code to sign in.

  1. On the sign-in page, click Forgot your password?.
  2. On Reset your password, enter your Email.
  3. Click Send reset link. Matrise shows "If that address has a Matrise account, a reset link is on its way to it."
  4. To return without sending, click Back to sign in.

Choose a new password

  1. Open the email and click the link in it. The page shows Choose your password.
  2. Enter a New password of at least 12 characters, and enter it again in Type it again.
  3. Click Save password.
  4. Enter the 6 digit code from your authenticator app when Matrise asks for it.

If Matrise shows "Password saved. Sign in to continue.", sign in with your new password.

If a message appears

  • That link has expired. Ask for a new one.: start again from Forgot your password?.
  • Those two passwords do not match.: enter the same password in both fields.