Sign in with a backup code

A backup code is a one-time code you saved when you set up two-factor authentication. Use one when you do not have your phone, or your authenticator app no longer shows a Matrise code.

Sign in with your Email and Password as usual.
On Verification code, click Use a backup code instead.
In Backup code, enter one of your saved codes.
Click Verify.

Each code can be used once. Cross it off your list after you use it.

To go back to the code from your phone, click Use my authenticator app instead.

Screenshot to comeThe Backup code screen with the code field, the Verify button and the Use my authenticator app instead link.

If a message appears

That backup code was not valid or has already been used.: try another of your codes.

If you have no backup codes left and no phone, ask your workspace administrator for help.

Sign in with a backup code