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Set up two-factor authentication

Two-factor authentication means signing in with two things: your password and a code from your phone. Every Matrise account must have it, at every access level. Matrise asks you to set it up the first time you sign in, and you cannot open a site until it is done.

You need an authenticator app on your phone. An authenticator app shows a new 6 digit code every 30 seconds for each account linked to it. Google Authenticator, Microsoft Authenticator, Authy and 1Password all work.

  1. Sign in, or finish creating your account. Matrise shows Set up two-factor authentication with a square code on the screen.
  2. In your authenticator app, add a new account and scan the code with your phone's camera.
  3. If you cannot scan it, use the key under Cannot scan? Enter this key manually: and type it into the app instead.
  4. Under Enter the 6 digit code to confirm, enter the code the app now shows for Matrise.
  5. Click Confirm and continue.

Save your backup codes

Next Matrise shows Save your backup codes. A backup code is a one-time code that lets you sign in if you lose your phone. The codes are shown once and cannot be retrieved later.

  1. Copy the codes, or write them down, and store them somewhere safe away from your phone.
  2. Click I have saved these codes.

Matrise then opens Your workspaces.

If a message appears

  • That code was not valid. Wait for the next one and try again.: check that the phone's clock is set automatically, wait for a new code and enter it.
  • Sign in again to set up two-factor authentication.: the setup was interrupted. Sign in again and start over.