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Sign in to Matrise

Every Matrise account uses two-factor authentication: you sign in with your password and then with a 6 digit code from an authenticator app on your phone. An authenticator app is a phone app, such as Google Authenticator or Microsoft Authenticator, that shows a new code every 30 seconds.

If you have not signed in before, start from your invitation email instead. See Accept an invitation.

Sign in

  1. Open the Matrise sign-in page. The page shows Sign in and "Enter the credentials issued for your organization."
  2. Enter your Email and Password.
  3. Click Sign in.
  4. On Verification code, open your authenticator app and enter the 6 digit code it shows for Matrise.
  5. Click Verify.

Matrise opens Your workspaces, the list of sites you can open. See Open a site.

If your account does not have two-factor authentication yet, Matrise asks you to set it up before you continue. See Set up two-factor authentication.

If a message appears

  • That email and password don't match. Try again, or reset your password.: check both and try again. If you have forgotten your password, see Reset your password.
  • That code didn't work. Enter the current code from your authenticator app.: codes change every 30 seconds. Enter the code showing now.
  • Too many attempts. Wait a minute and try again.: wait a minute before you try another code.
  • Your account isn't attached to a workspace yet. Contact your workspace administrator.: your account exists, but nobody has added you to a workspace. Ask the person who manages Matrise for your organization.

If you do not have your phone, sign in with a backup code instead. See Sign in with a backup code.