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Why you were signed out

Matrise signs you out on its own so that a computer or phone left unattended does not stay open to your sites.

In the portal

  • After 60 minutes with no mouse click, key press, mouse wheel or touch, the portal signs you out and returns you to the sign-in page. Moving the mouse alone does not count as activity.
  • A sign-in also ends after 24 hours, however active you are.

If your sign-in ends while the portal is open, an action such as saving shows Your session has ended. Sign in again.

To continue, sign in again. See Sign in to Matrise.

In Matrise Field

  • A sign-in on the phone lasts 8 hours from when you enter your password. The Account tab shows when it ends, for example "Your 8 hour sign-in ends" followed by the time.
  • When it ends, the app shows "Your 8 hour sign-in has ended. Sign in again."

Work you recorded but has not been sent stays on the phone and is sent after you sign in again.