Require failure codes before closing a job
Failure codes record what went wrong on corrective work: the problem, its cause and the remedy. Corrective work is a repair of something that has failed or is failing. If codes are optional, they are often skipped, and repeat failures cannot be counted. This setting makes them required before a corrective job can be closed.
Maintenance setup shows on the rail at every access level. Other levels see "Maintenance setup is for planners and reviewers."
Turn the requirement on
- Click Maintenance setup on the rail.
- Under Closing work, tick Require failure codes to close corrective work.
The setting saves at once and applies to the whole site. Corrective jobs now show "Needed before this job can be closed." until their codes are recorded.
Set up the lists of problems, causes and remedies first, so technicians have codes to choose from. See Set up failure codes.
To turn it off, clear the tick.