Record failure codes on a job
Failure codes (problem, cause and remedy) record, from fixed lists, what went wrong on corrective work. Because they come from lists, they can be counted across the site to find repeat failures. Corrective work is a repair of something that has failed or is failing.
If your site requires them, corrective work cannot be closed without them, and the job shows "Needed before this job can be closed."
Record the codes on a job
- Open the corrective job. Failure codes shows the codes, or None recorded.
- Choose the problem in Choose the problem.
- Choose the cause in Choose the cause. The causes depend on the problem, so choose the problem first.
- Choose the remedy in Choose the remedy.
- Click Save codes.
All three are needed. If one is missing, Matrise shows Incomplete.
You can also choose them under Failure when you log work on the job.
Screenshot to comeThe Failure codes section of a corrective work order with the problem, cause and remedy lists and the Save codes button.
Change the codes
Click Change codes, choose again, and click Save codes. Codes cannot be changed once the job is closed, rejected or cancelled.
The lists are set up by Master. See Set up failure codes.