Understand work order statuses
Every work order has a status, which says where it is, and a kind, which says what sort of work it is.
Statuses
| Status | Meaning |
|---|---|
| Requested | Someone reported a problem. It waits for a planner to approve or decline it. |
| Approved | Accepted, but not given a due date yet. |
| Scheduled | Has a due date and is waiting to be started. |
| In progress | Work has started. |
| On hold | Stopped for a reason, such as waiting for parts. |
| Complete | The work is finished and waiting for review. |
| Closed | Signed off. The record is locked and cannot be reopened. |
| Rejected | A request that was declined, with the reason given. |
| Cancelled | Stopped for good. It stays in the record. |
A job is finished by logging the work with a completed date or by recording an inspection, not by changing its status.
Kinds of work
| Kind | Meaning |
|---|---|
| Check | A routine check, finished by recording an inspection. |
| Preventive | Planned maintenance done before anything fails, finished by recording an inspection. |
| Corrective | A repair of something failed or failing. |
| Project | Larger or capital work, for a manager to review. |