Support for facility owners and operators
Start with signing in and your account, then the pages below, grouped by product area.
Getting started
- Sign in to Matrise
- Accept an invitation
- Set up two-factor authentication
- Sign in with a backup code
- Reset your password
- Choose a workspace
- Sign out
- Why you were signed out
- If you have no sites yet
People and access
- Understand access levels
- Add a site
- Invite someone to your workspace
- Resend or cancel an invitation
- Give someone access to a site
- Change someone's access level
- Remove someone from a site
- Find people with no site access
Site overview and map
- Open a site
- Switch to another site
- Move around the site map
- Show and hide map layers
- Change the basemap
- Read the map legend
- Share a link to the current view
- Capture an image of the view
Scans and walking the site
Model overlay and deviation
Measuring
Pins and issues
Asset register
- Find an asset
- Open an asset from the scene
- Attach documents to an asset
- See an asset's history
- Export the asset register as COBie
Work orders
- Report a problem (Basic access)
- Follow the problems you reported
- Record an inspection
- See a job's history
- Understand work order statuses